Client: The Nuance Group (Australia) The Future of Fragrance: Australian Experiences A strategic analysis of the evolving structure of the market for fine fragrances in Australia, tracing the impact of changes to importing legislation in Australia and consequent realignment of costs structure and market shares. The main take away spoke to the fundamental shift away…
Category: Client Activities
ThinkEvans is a boutique management consultancy – we do a particular type of work, and make to measure outcomes for each client. So we don’t have a process that we cut and paste a client into, nor do we work by a 10 slide pack that looks not a whole lot different from one client to the next.
That gives clients many benefits in terms of knowing that what we recommend is really for them and not just any organisation that we work with. You’ll see from the variety of clients, and diverse things we have addressed for them, that whatever question your organisation may have, we can find the answer.
And because we are grownups, if that answer would better come from somewhere else, not us, we’ll tell you that too.
Service Desk Report Card
Client: CSC (Australia) Task – a computer services provided to many major Australian organisations and others around the world, CSC Australia requested an independent assessment of the performance of their service desk. Based on our observations on customer service, a full report to the company was provided; however, we also developed a submission on the…
The agency ‘lucky dip’
Client: Contiki Holidays (Australia) The ‘lucky dip’ to find an open-minded, positive, well-informed travel agency Task – conduct “mystery shopping” or blind interviews to assess the extent to which travel agencies correctly promote and sell Contiki products.
Industry self-regulation
Client: Australian Communications Industry Forum (now Communications Alliance) Achieving Effective Self-Regulation in the Telecommunications Industry A broad platform for reform, this 4 month study consulted all participants in the work of ACIF, consumers, industry and government officials alike, in order to architect a new approach to self-regulation. With more than 80 reform recommendations, the final…
JADHE* – Measuring attitudes
Client: Inspector General of the Australian Defence Force Incorporating Measurement of Attitudes into JADHE* Extending the original thinking that culminated in the design of the prototype JADHE* reporting system, the team reassembled to consider how best to measure attitudes relevant to the operation of the military justice system, and possible sources of robust data by…
JADHE* – Wellbeing in organisations
Client: Inspector General of the Australian Defence Force Role of Wellbeing in Achieving Organisational Outcomes Research into the influences on perceptions of employees about their employer had earlier led the project team to conclude that the Inspector General would need to allow for “state of mind” factors when considering attitudes of, and opinions expressed by,…
JADHE* – Measuring military justice
Client: Inspector General of the Australian Defence Force JADHE* v1: Military Justice System Performance Measurement v1.0 A groundbreaking project was undertaken to design a methodology by which to measure outcomes of the military justice system – not just the inputs and outputs, but actually focus on whether the system is achieving its objectives. Completing the…