When it comes to knowing what we need to know to make a decision, it is always tempting to think we can devise a better answer if we first ask more questions. And, no doubt at all, we would be the last ones to say “less questions” – in fact, as committed members of the…
Tag: performance
Mind the gap: of missed opportunities or threats
Much to our surprise, recently we have had a return to board conversations about the dangers of developing tunnel vision on an organisation’s competitive situation – the sort of situation where a board doesn’t know what it doesn’t know and gets caught out. Our surprise about how often this is cropping up is partly because…
Basics – the gift that keeps on giving
Client: Hadrian Logistics Solutions Pty Ltd Our confidential logistics project -involving a significant series of detailed functional reviews and the associated labour standards – has motored on to a new series of activities in the first half of 2022. Even as the world is trying to “learn to live with COVID”, keeping a keen eye…
Best of basics
Client: Hadrian Logistics Solutions Pty Ltd Our confidential logistics project -involving a significant series of detailed functional reviews and the associated labour standards – is now set for the first half of 2021. In a world of such COVID-induced uncertainty, we are delighted to be able to provide strong foundations for this client.
Building on the basics
Client: Hadrian Logistics Solutions Pty Ltd As the coronavirus continues to richochet around the world, in second and third waves, spot fires, and a scramble for a vaccine, the opportunity to address the fundamentals of better work process for our key logistics client also continues. Taking great care to comply with all government requirements, that…
Back to basics
Client: Hadrian Logistics Solutions Pty Ltd As we saw in the 2008 GFC, the presence of a global impact on business tends to focus the mind – particularly those of board members and senior executives – on how to deal with the fallout. Then we saw a huge surge in our business as boards tried…
Coffee time thought starters for getting back in the (board) saddle
With the Australia Day holiday nearly gone for another year, workplaces of Australia are leaving behind the summer break and getting back into gear for the year ahead. To start some thoughts on the governance task ahead for all our colleagues on boards and in senior exec teams, its our shout for the virtual coffee…
Down the microscope, briefly
In every organisation, there is a group to whom the organisation owes its existence. We often talk of the ‘owners’, since in a commercial organisation it is the owners, literally, who cause the enterprise to come into being and to have a particular purpose. But there is an equivalent group for every enterprise, commercial or…
Coffee on the road: Enough! on April fools day
In an era of populism writ large in global events, seen equally in ‘any-opinion-will-do-if-I-shout-it-loud-enough’ leadership and public debate that often seems to have only a passing acquaintance with facts and reasoned logic, many of our clients and colleagues on boards are facing quite tough times in holding the line on more mature and considerate leadership….
Coffee on the road – our word for the year
Big surprise – no, really, an actual surprise – our word for 2017 is not ‘coffee’! This year we are going public with our choice to applaud all those mature decision makers who know when to hold ’em, when to fold ’em, and when to walk off into the sunset for the next challenge –…
Inside out strategic planning
Client: Illawarra-Shoalhaven Medicare Local (operated by Grand Pacific Health Ltd) Following on from our earlier survey, ThinkEvans is providing a different lens for leveraging the outcomes as a strategic planning case study.
Changing to grow
Client: Good Grief Ltd Assist the Board of Directors and senior team with the annual strategic planning cycle, including how to embrace new business models and developing an agreed set of outcomes for the next three years.
JADHE* 2010 – measuring military justice
Client: Inspector General of the Australian Defence Force JADHE* v3.0 updates and extends the documentation of performance and outcomes of the military justice system in the Australian Defence Force, incorporating a descriptive status to provide “at a glance” summaries. *Justice And Discipline Health and Effectiveness
JADHE*: Extending military justice feedback
Client: Inspector General of the Australian Defence Force Adding Inquiries to the military feedback facility Extending the feedback facility for the Australian Defence Force military justice system, an additional element of the JADHE* project, was today added by ThinkEvans. This element allows Defence personnel and others involved in Commissions of Inquiry to provide feedback on…
Military justice feedback facility extension
Client: Inspector General of the Australian Defence Force As part of the JADHE* project, the online facility by which Defence personnel can provide their feedback on military justice processes has now been extended to encompass inquiry processes. Already open to all personnel who have experienced either a trial or a complaints process, the facility has…
Military justice feedback facility launched
Client: Inspector General of the Australian Defence Force Taking the next step in developing a comprehensive picture of the health and effectiveness of the military justice system, IGADF today released for use the online facility by which Defence personnel can provide their feedback on military justice processes. Open to all personnel who have experienced either…
JADHE* v2 Implementation
Client: Inspector General of the Australian Defence Force Measuring Military Justice – JADHE* v2 Implementation Report A further report in the ongoing work on the health and effectiveness of the military justice system This report accompanied a fully functional web site which houses the performance measurement and reporting system known as JADHE*, the prototype system…
Service Desk Report Card
Client: CSC (Australia) Task – a computer services provided to many major Australian organisations and others around the world, CSC Australia requested an independent assessment of the performance of their service desk. Based on our observations on customer service, a full report to the company was provided; however, we also developed a submission on the…
The agency ‘lucky dip’
Client: Contiki Holidays (Australia) The ‘lucky dip’ to find an open-minded, positive, well-informed travel agency Task – conduct “mystery shopping” or blind interviews to assess the extent to which travel agencies correctly promote and sell Contiki products.