Client: Contiki Holidays (Australia) The ‘lucky dip’ to find an open-minded, positive, well-informed travel agency Task – conduct “mystery shopping” or blind interviews to assess the extent to which travel agencies correctly promote and sell Contiki products.
Industry self-regulation
Client: Australian Communications Industry Forum (now Communications Alliance) Achieving Effective Self-Regulation in the Telecommunications Industry A broad platform for reform, this 4 month study consulted all participants in the work of ACIF, consumers, industry and government officials alike, in order to architect a new approach to self-regulation. With more than 80 reform recommendations, the final…
JADHE* – Measuring attitudes
Client: Inspector General of the Australian Defence Force Incorporating Measurement of Attitudes into JADHE* Extending the original thinking that culminated in the design of the prototype JADHE* reporting system, the team reassembled to consider how best to measure attitudes relevant to the operation of the military justice system, and possible sources of robust data by…
JADHE* – Wellbeing in organisations
Client: Inspector General of the Australian Defence Force Role of Wellbeing in Achieving Organisational Outcomes Research into the influences on perceptions of employees about their employer had earlier led the project team to conclude that the Inspector General would need to allow for “state of mind” factors when considering attitudes of, and opinions expressed by,…
JADHE* – Measuring military justice
Client: Inspector General of the Australian Defence Force JADHE* v1: Military Justice System Performance Measurement v1.0 A groundbreaking project was undertaken to design a methodology by which to measure outcomes of the military justice system – not just the inputs and outputs, but actually focus on whether the system is achieving its objectives. Completing the…