Client: Department of Environment & Heritage A response rate of over 70% to an online survey conducted in 2006 provided very sound statistical substantiation for the conclusions presented in this report. A very clear, albeit surprising, indication of leadership development priorities emerged based on the review of leadership issues on which staff expressed their perceptions….
Just Culture
Client: Railcorp (NSW) Sub-titled Measuring Outcomes of the Initiative to Promote Cultural Change in Railcorp this report considered the manner and means of collecting sound evidence of cultural change that may – or may not – have been achieved as a result of an organisation-wide cultural change programme.
Ready to Grow
Client: NSW Department of State & Regional Development This exploratory engagement was undertaken to engender involvement of women in manufacturing businesses of all sizes. Essentially a programme of 6 events through 2007, women were engaged from sole trader manufacturers right through to women in the operations of Australia’s largest manufacturing businesses.
IT Staffing Review
Client: IMB Banking and Financial Services Ltd To contribute to a consortium (comprised largely of specialist HR consultants), ThinkEvans was engaged to interview relevant staff and contribute to the formulation of a report on this matter. With many more strategic issues at hand than was first anticipated, ThinkEvans ultimately played a lead role in advising…
Leadership Skills Survey Preliminary Report
Client: Department of Environment & Heritage To determine priorities for re-development of their leadership training and education programmes, the Department wished to take stock of the perceptions of individual people employed in the Department about the leadership skills of team leaders at all levels. An online survey was used as the most appropriate and cost-efficient…
The future of fragrance
Client: The Nuance Group (Australia) The Future of Fragrance: Australian Experiences A strategic analysis of the evolving structure of the market for fine fragrances in Australia, tracing the impact of changes to importing legislation in Australia and consequent realignment of costs structure and market shares. The main take away spoke to the fundamental shift away…
Service Desk Report Card
Client: CSC (Australia) Task – a computer services provided to many major Australian organisations and others around the world, CSC Australia requested an independent assessment of the performance of their service desk. Based on our observations on customer service, a full report to the company was provided; however, we also developed a submission on the…
The agency ‘lucky dip’
Client: Contiki Holidays (Australia) The ‘lucky dip’ to find an open-minded, positive, well-informed travel agency Task – conduct “mystery shopping” or blind interviews to assess the extent to which travel agencies correctly promote and sell Contiki products.
Industry self-regulation
Client: Australian Communications Industry Forum (now Communications Alliance) Achieving Effective Self-Regulation in the Telecommunications Industry A broad platform for reform, this 4 month study consulted all participants in the work of ACIF, consumers, industry and government officials alike, in order to architect a new approach to self-regulation. With more than 80 reform recommendations, the final…
JADHE* – Measuring attitudes
Client: Inspector General of the Australian Defence Force Incorporating Measurement of Attitudes into JADHE* Extending the original thinking that culminated in the design of the prototype JADHE* reporting system, the team reassembled to consider how best to measure attitudes relevant to the operation of the military justice system, and possible sources of robust data by…
JADHE* – Wellbeing in organisations
Client: Inspector General of the Australian Defence Force Role of Wellbeing in Achieving Organisational Outcomes Research into the influences on perceptions of employees about their employer had earlier led the project team to conclude that the Inspector General would need to allow for “state of mind” factors when considering attitudes of, and opinions expressed by,…
JADHE* – Measuring military justice
Client: Inspector General of the Australian Defence Force JADHE* v1: Military Justice System Performance Measurement v1.0 A groundbreaking project was undertaken to design a methodology by which to measure outcomes of the military justice system – not just the inputs and outputs, but actually focus on whether the system is achieving its objectives. Completing the…